Shipping policy

Shipping

Calerinora
Jan Versteegen
Oemkenstraße 90, 45892 Gelsenkirchen, Germany
Email: info@calerinora.store
Phone: +49 6831931495

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Lounge sets

Sofa, corner, dining and teak sets are heavy and bulky and ship on a pallet, often across several cartons that may arrive separately. Delivery is kerbside: the carrier brings the pallet to the nearest accessible hard standing, not into the garden. Plan help; a large corner or teak set can run to several hundred kilograms across its boxes. Covers, glides and cushion covers ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.